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28-January-2020 | 465 views

False positives - how to handle them

You’ve probably seen this at least once: your antivirus flags a piece of software you trust and have been using for a long time as malicious.
It could be the case that that app hasn’t turned rogue all of a sudden, but is actually a false positive.
A false positive is identified when a security solution detects a potential cyber threat which is, in fact, a harmless piece of software or a benign software behavior. For example, your antivirus could inform you that there's a malware threat on your PC, but it could happen that the program it's blocking is safe.
If you need to use something that your antivirus or any other security program repeatedly blocks, just contact the company (their support channel is best) and let them know. They should help you sort out the issue fast and painlessly!